FAQs

Frequently Asked Questions

Venue

Q. Do we have to use your recommended suppliers?

A. No you don’t, but these are suppliers that we have seen at work before and know the venue.

Q. Where are the local hotels?

A. There are plenty of hotels in the locality, please refer to our recommended suppliers sheet or view online.

Q. Is the venue accessible for wheelchairs?

A. Yes it is fully accessible, we have a lift to all 3 of our floors, a disabled toilet and the Italian Garden is also accessible although the route is slightly longer.

Q. Do you have a PA system in the wedding breakfast suite?

A. Yes we do have a PA system in the Medici Suite, there is also a CD player if you wish to bring your own CDs during the wedding breakfast, this music system can also be connected to an Ipod player. The Siena and Verona Suites can accommodate CD’s only.

Q. Do you supply high chairs?

A. We have 4 highchairs that can be used.

Q. What time do we have access to decorate the venue on our wedding day?

A. Medici Suite: You will have access from 9am on the morning of your wedding to decorate the venue.

Verona Suite: Ceremony only clients will be able to gain access from 9am, if you have booked a ceremony and reception and we hold a ceremony only before your wedding you will only be able to gain access to the Verona Suite from 1pm.

Q. Do we have access to the venue the day before our event?

A. If we do not have a function booked the day before your wedding then we may be able to set up the wedding breakfast room for you to view and this will also be an opportunity to meet with the function manager. When possible we will book a pre-arranged time that is convenient for all parties.

Q. Can the bride and groom use the other gardens (apart from the Italian Garden) for wedding photography?

A. You are more than welcome to take advantage of the other gardens for your wedding photographs, but please respect the fact that the gardens are still open to the public. During the summer the gardens close to the public at 6.00pm, and in the winter 4.00pm.

Q. Does the hire of the ceremony room include the registrar's fee?

A. No, this is extra. To check availability or book a registrar please contact Poole Registry Office on 01202 633744.

Q. Is it free to park in the Compton Acres Car Park / can guests leave their cars overnight?

A. Yes it is free parking and guests are welcome to leave their cars overnight as the gates are locked securely until 8.30am the next morning. We would advise that any valuables or personal belongings are removed from vehicles as we cannot take any responsibility for any missing articles. Vehicles are left at the owners risk.

Q. When can we collect any belongings left over from the wedding?

A. As a rule anything left over from the wedding must be collected by 10.00am the next morning. The Italian Villa is closed on Sundays and Bank Holidays. Please always check with a manager before making arrangements to collect items. We would recommend that you remove any personal or valuable items at the end of the evening as The Italian Villa and Beales Gourmet cannot take responsibility for any missing or damaged items.

Q. Is confetti permitted?

A. Bio-degradable or dried petals are permitted within the Italian Garden.

Q. Is there a cash point on site?

A. At present there is no cash point located on site, and we do not offer cash-back facilities. There is a cash point located in Canford Cliffs Village which is a 15 minute round trip when walking.

Catering

Q. Can we bring our own caterers?

A. No, all our catering is provided by resident caterers, Beales Gourmet.

Q. How many guests can we have on the top table?

A. Based on a traditional straight top table we can accommodate 12 people the courtyard end, and 10 people the garden end. There are however a range of other style top table arrangements including round or horse-shoe shaped.

Q. How many guests can we fit around the tables?

A. We have two sized tables, our larger 6ft tables seat 10 as a maximum, and smaller 5ft 6” tables that seat 8 as a maximum.

Q. Do we get a personal consultation with the catering director?

A. If you need any help with your menu choices then the catering director is on hand to help and you are more than welcome to come in for a personal consultation with him.

Q. Can we devise our own catering packages?

A. You can request that the catering director compiles a bespoke package based upon your requirements, this will be priced accordingly. The prices will be no lower than the quoted brochure prices based upon the time of year and day of the week you are considering.

Q. Can we have options for our guests on the wedding breakfast?

A. Yes you can opt to have choices on your wedding breakfast menu, however there will be a price increase to allow for the extra work involved. Choices have to be selected before the actual wedding day, the caterer will need the final choices at least 2 weeks before the wedding day and the personal choices must be clearly marked on the table plan.

Q. When do you need to have final numbers and receive the final table plan?

A. The caterer will require final numbers one month before the wedding, and the table plan 2 weeks before the wedding.

Q. Can we supply our own alcohol during the evening?

A. Clients are not permitted to bring their own drinks for the evening reception as there is a fully licensed pay bar in the Siena Suite. If you are supplying your own alcohol during the drink’s reception and wedding breakfast (please see catering inserts for corkage charges) the alcohol can be delivered no more than 2 days prior to the event. If we have arranged to meet with you the day before your event then you are welcome to bring it at this point.

Q. Is the bar open all day?

A. If you are holding your ceremony with us the bar is open one hour before, or if you are arriving from your ceremony then the staff will be ready and waiting. The bar is open throughout the whole day.

Q. How many bar staff will you have during the evening?

A. Based on 80 guests there will be 3 bar staff. However all of the catering staff are fully trained on the bar should extra staff be needed to limit congestion.

Q. Do you provide the table plan and name cards for the wedding breakfast?

A. No, this is to be provided by the clients. Beales Gourmet will provide standard menu cards for each table.

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Hannah Gibson, BSO Senior Development Officer

On behalf of us all at the BSO, we cannot thank Tony Beales and his wonderful team enough for their fantastic support in organising our Black Tie Gala Evening at The Italian Villa. It is rare to work with a team who is prepared to support on each and every aspect of the event - however big or small. The team at Beales achieved this proudly. The evening will be remembered as a truly memorable and special experience for our most valued supporters, special guests and musicians.

Lauren and Ben x

Ben and I just wanted to take this opportunity to say a massive thank you for all that you and your team have done for us! You are all individually great! Thank Ebony also for all her organisation on the day it ran so smoothly because of her!
Our day was perfect and it was all because of all of you creating such a special day!You are such an asset to your team and are so great at what you do!

Siobhan and Ian

Myself and Ian can not thank you and all the team for making our day a truly memorable day. Everything was perfect, the glass of water on arrival when my mouth was dry with nerves to Chris and the evening team following around with chilled bubbly. We could not of wished for better!

It was the best day of our lives and we are so grateful to you all!

Jane

I just wanted to thank you and your team for my fabulous 50th Birthday party. It all went very smoothly from the initial enquiry to the party - I cannot fault anything and it all went off without a hitch on the evening. 

Sam & Darren

We had an amazing night - everyone said how breathtaking the venue was, the staff were very attentive and the food was lovely - it couldn't have gone better so a huge thank you to you and your staff!

Maria's displays were fabulous and the ice cream tricycle a really good addition - thank you for the recommendation!

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