Privacy

This privacy policy sets out how Beales Gourmet Ltd uses and protects any information that you provide to the company when you contact Beales Gourmet Ltd or use this website. The contact address for Beales Gourmet Limited is Compton Acres, 164 Canford Cliffs Road, Poole BH13 7ES, or the following email address:  marketing@bealesgourmet.com or the telephone number:  01202 700992.

Beales Gourmet Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when contacting us or using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Beales Gourmet Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

 

What data we collect from individuals:

We may collect the following information:

  • name
  • contact information including telephone numbers, postal and email addresses
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or special offers
  • IP Address

 

How personal data are collected:

 We collect personal information from the data provided to us by customers in ordering services from us, both in written and electronic form.  This includes information provided in telephone conversations, as well as in providing quotations for the services we provide, and when you download event packs or complete forms from our website.  We also collect data when you register for our wedding shows or open days, when you request a meeting at the Italian Villa and when you request a newsletter subscription.  In addition, we will collect your details if you submit your CV to us.  Our website uses cookies to retain information for easier access to our website (see later for further information).

What we do with the information we gather:

We require this information to understand your needs, to deliver goods and services to you, to provide you with a better service, and in particular for the following reasons:

  • for internal record keeping;
  • to improve our products and services;
  • to contact you, only about the specific products or services you have requested or registered an interest in;
  • to send you our newsletter – ONLY if you have subscribed to it;
  • IP Addresses are collected when a form is submitted and stored in the site’s database. These are ONLY used for logging submissions, email backups (in-case of email delivery failure) and occasionally debugging if there are any form issues. We utilise them primarily for security. They are the only way to determine suspicious activity or vulnerability for hacking.
  • Facebook may use the Facebook pixel to collect or receive information from the publisher webstore and use that information to provide measurement services, targeted adverts and as described in the Facebook Data Policy (use of data by Facebook will involve a transfer of data outside of the European Economic Area);
  • for the purpose of enforcing the agreement reached between us regarding the delivery of goods or services, included in the obtaining of legal advice and utilisation within proceedings (which may involve sharing the relevant data with legal and professional advisors).

What data we collect from business contacts:

We may collect the following information:

  • name
  • company name
  • company registration number
  • contact information for relevant individuals including postal and email addresses
  • IP Address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or special offers

 

What we do with the information we gather:

We require this information to understand your needs, to deliver goods and services to you, and provide you with a better service, and in particular for the following reasons:

  • internal record keeping;
  • to improve our products and services;
  • to contact you, only about the specific products or services you have requested or registered an interest in;
  • to contact you about our services, we will send you our newsletters, including marketing and company information and to invite you to appropriate events. You are able to unsubscribe at any time.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
  • IP Addresses are also collected when a form is submitted and stored in the site’s database. These are ONLY used for logging submissions, email backups (in-case of email delivery failure) and occasionally debugging if there are any form issues. We utilise them primarily for security. They are the only way to determine suspicious activity or vulnerability for hacking;
  • for the purpose of enforcing the agreement reached between us regarding the delivery of goods or services, included in the obtaining of legal advice and utilisation within proceedings (which may involve sharing the relevant data with legal and professional advisors).

 

Security and storage of information:

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications or services or to other website, applications and services via an internet or similar connection.  We will retain your personal booking information for a period of seven years if you have been a customer, as the information is necessary to back up our invoicing and financial data obligations. During this period, only authorised employees will have access to your information, it will be stored in secure files and after this period it will be deleted. Two years after your event with Beales Gourmet Ltd, for individual consumers, (not business clients), we will stop sending you marketing information, special offers, recipes etc unless you request to continue receiving this information.  If an individual enquirer does not become a customer, their details are deleted within one year.

 

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google analytics traffic log cookies to identify which pages are being used. These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Cookies used are: __utma, __utmb, __utmc, __utmz

Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Functional Cookies are Cookies which are used to enable core site functionality. They do not contain any personal information and are automatically deleted when you close your browser.

Cookies used: sifrFetch

Session Cookies are Cookies which tell us you have the right username and password to access the Parents Portal on our site and allow you access to the entire portal without having to repeatedly enter your access codes.

Cookies used: PHPSESSID

Additionally, the following cookies are used on this site:

  • Google Services – gstatic/doubleclick/adwords/ga (analytics) etc. –  Cookies include _zlcmid, _ga and _gid – these sometimes track the user device which is found using IP geo-location and is used for site tracking purposes.
  • Zopim: _cfduid – Used for our online chat/message system.
  • HotJar: takes device/IP readings to identify how users make use of our website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  However, this may prevent you from taking full advantage of the website.

 Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the websites in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, or specifying the sort of information that can be provided or the frequency at which marketing can be carried out, and the form of contact that can be used;
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@bealesgourmet.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, only if you tell us that you wish this to happen.

You may:

  • request access to, deletion of or correction of, your personal data;
  • request that processing of your data be discontinued, for example for the purpose of direct marketing;
  • request your personal data can be transferred to another person; and
  • complain to the Information Commissioner if you think your data has been incorrectly used.

If you would like a copy of the information held on you, or wish to assert your rights over the data we hold about you, please write to Beales Gourmet Ltd, Compton Acres, 164 Canford Cliffs Road, Poole BH13 7ES or contact us electronically at marketing@bealesgourmet.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This seal indicates that our company takes steps to secure credit and debit card information.